General Terms for cancelling or returning products/services

If a customer wishes to cancel any general services, including training, consultancy service, auditing, and any other service provided by The Company, they must inform The Company, in writing within 14 days of booking. If cancellation is received later than 28 days of booking, cancellation fees apply.

For the cancellation of training services where the courses are booked on a "per-person" basis, these bookings incur a 100% cancellation fee of if cancelled after the booking has been made. Total Compliance may authorise a refund of the transaction in exceptional circumstances where a date transfer is not possible EG - death of a candidate, subject to a £50 administration fee and proof from the customer of the exceptional circumstances. Total Compliance will transfer a candidate from one course date to another but only if the request is made at least 14 days in advance of the course date. Where the course date is less than 14 days from the date of purchase, Total Compliance will consider a ransfer but this is at the company's discretion and will be decided on a case-by-case basis.

Cancellation of services incur 100% of the costs if cancelled within 14 days of the service being provided, 50% of the costs if cancelled within 21 days of the service being provided.

FORS Consultancy services are charged in full as quoted once the service has been confirmed.  All charges apply if services are cancelled throughout the service process.

FORS Retainer customers must provide written confirmation of 90 days notice period for cancellation of services.

  Changes to any of our services are at the discretion of The Company.

Payment

The Company requires the customer to complete a customer application form to provide accurate details for credit accounts. All other payments for services and goods must be made upfront - at the point of booking.

The Company issues the customer with a VAT invoice for payment of services being provided.

The Customer shall pay all invoices, in full, when they fall due.  Payment is due in advance of some services being provided, including new Customers, ticket sales and individual course bookings. Where a credit provision is provided, all invoices are due for payment in full on 30 days.

 Disputed Invoices - any disputes regarding our invoices must be reported to the company in writing within 14 days of the invoice issue date. The written notification must clearly state that the recipient is disputing the invoice and provide detailed reasons for the dispute. Failure to report a disputed invoice within this timeframe will be considered as an acknowledgment and acceptance of the invoice as originally presented.

Time of payment must be adhered to in accordance with the issuing of the invoice.

Where sums are not paid in full by the due date, The Company may, without limiting its own rights, charge late payment fees and interest.
·       interest is charged at 8% above the Bank of England base rate;
·      late payment fees are £50 per invoice up to the value of £1000 excluding vat;
·      late payment fees are £100 per invoice over the value of £1000 excluding vat.